Conflict Management 


The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. The key points covered in this course are:

  • The definition of workplace conflict
  • Recognising conflict
  • Dealing with confrontation
  • Resolving conflict
  • Seeking advice.


Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.

Conflict Management 


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