Effective Call Management


The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation. The key points covered in this course are:

  • Planning
  • Gatekeepers
  • Influencing
  • Objection handling
  • Resilience positivity & confidence
  • Offering proposals
  • Clear communication
  • Up selling
  • Closing the call.


For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.

Effective Call Management


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