Consultancy
Care Quality and CIW Improvement Support
Practical support for care providers in Wales following a challenging inspection.
If your recent Care Inspectorate Wales (CIW) inspection identified areas for improvement or led to a Priority Action Notice, Healthcare Academi Cymru (HAC) can help you work out what needs to change, what to tackle first and how to show that those changes are improving care for the people you support.
Drawing on hands-on experience delivering domiciliary support to adults and children, we work with providers, registered managers and Responsible Individuals to put improvements into practice while keeping day-to-day care running.
How we can help
Review your inspection findings.
We work through your report with you, identify gaps in day-to-day practice and prioritise actions based on the risks to the people you support.
Build a clear improvement plan.
We help you agree who owns each action, when it needs to be completed and what evidence will show it has made a difference.
Strengthen care practice and oversight.
Depending on the findings, we can help review care plans, risk assessments, safeguarding procedures, medication records, staff supervision and quality audits. We can also help you improve how you gather and act on feedback from people using your service and their families.
Arrange training around your service’s needs.
Where the findings point to a skills or confidence gap, HAC can arrange bespoke training and help managers check how staff apply what they’ve learned in practice.
Check progress before a follow-up inspection.
We can sample records, review audit findings and help your team identify which actions are complete, what still needs attention and how to evidence the improvements made.
Support can start with a focused review of your inspection report or continue through to regular progress reviews with your management team.
Testimonials
What care providers say
Nolan Hulbert, Procare Nursing“Working closely with Healthcare Academi Cymru (HAC) helped our organisation achieve an excellent outcome in our recent Care Inspectorate Wales (CIW) inspection.
When we needed training at short notice to support service users with specific care needs, HAC listened to our team and quickly arranged bespoke training. Their quick response and the range of courses available meant our staff could meet the immediate needs of our service users and deliver care without delay.
We would recommend HAC to other care providers looking for a training partner who understands the demands of delivering care and responds quickly when it matters.”
Speak to HAC about your inspection findings.
Get in touch for a confidential initial discussion about your priorities and the support your service needs.