Course Duration:
1 day (With de-escalation techniques)
½ Day (Breakaway techniques only)
Aims:
This session will allow participants to understand, monitor and manage verbal and physical aggression in the workplace.
The course will involve learning practical breakaway techniques
Course Content:
- Signs and symptoms of aggression
- Effective communication
- The assault cycle
- Reasonable force
- Breakaway techniques
Maximum of 14 delegates per session
Breakaway techniques
